Return and Refund Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

To start a return, please contact us at [email]. Returns must be sent to the address provided upon acceptance of your return request. Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us with any return questions at [email].

Damages and Issues
Please inspect your order upon receiving it and contact us immediately at [email] if:

  • The item is defective or damaged.
  • You received the wrong item.

We’ll evaluate the issue promptly and work to make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please contact us at [email].

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

As with our standard policy, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at [email].